Essays.

Pressure helps when people just need to pay attention. When something in how the company runs is in the way, pressure makes results look better for a while…

A disappointing result tells you something is wrong. It doesn’t tell you what to fix. Here’s how I separate symptoms from causes and pick a useful next test.

Three questions for the end of the day.

Planning marketing during fast growth.

How to start organic growth from almost nothing.

Every team needs a record of what it learned.

Before you let machines make decisions.

What I learned from writing every day.

Pause before you react.

The hardest part of feedback is the first few seconds. One question helps.